Frequently Asked Questions

Are all products really handmade?
Yes. All products are handmade at one of two locations in Alberta and British Columbia.

I have allergies, where can I find a list of ingredients?
See product description for a list of ingredients. However, we live in a world where allergies are ever more present. We cannot guarantee that our products are appropriate for your skin type. Always perform a skin test - wash your hands and the inside of your arm with the product. If a rash occurs, discontinue use.

What forms of payment do you accept?
At this time, we accept payment via Paypal, etransfer and cash for Local Pickup options. 

Paypal accepts all major credit cards and you are not required to have an account to use a credit card.

Do you make gift baskets?
Yes. We make gift baskets for seasonal/special occasions available for purchase. If you are interested in a gift basket, please contact us.

Jewelry
Some of the jewelry pieces are created from antique and vintage pieces. Due to this, we cannot guarantee what elements are used. If you have metal sensitivities or allergies, we suggest contacting us about a particular piece  If you are interebsted in matching sets, or multiple of the same piece, please contact us!

At this time, gift boxes are not available for jewelry purchases. All jewelry comes with a designer bag for safe keeping.

Fundraising
Please contact us with all event details when inquiring about donations for fundraisers.

Wholesale
Please contact us to inquire about bulk orders.


Returns

At this time, we do not accept returns; only exchange or store credit.


Shipping

At this time we only ship orders within Canada. We apologize for any inconvenience.

Products are shipped via Canada Post; out of Alberta and British Columbia. Shipping rates vary with product size and weight.

Any items that are shipped in small packages are not considered parcels; therefore, insurance and delivery confirmation is not available. We cannot be responsible for these packages once they have been shipped.


Local to Sherwood Park, Alberta or Okanagan Falls, British Columbia (Including Surrounding Areas)

Please contact us if you wish to purchase and arrange for local pickup! Contact us via the contact page or at laceandcharcoal@gmail.com