FAQ

Frequently Asked Questions

Jewelry Care
Protect your jewelry! Please remove it while swimming, showering, exercising, washing your hands, or applying products such as; perfumes, lotions, or hair products.
If your jewelry should be exposed to any of the above products tarnishing and discolouration may occur.

All products are free of:

  • Lead
  • Cadmium
  • Nickel   


What forms of payment do you accept?
At this time, we accept payment via Paypal, etransfer and cash for Local Pickup options. 

Paypal accepts all major credit cards and you are not required to have an account to use a credit card.

Canada-Wide Shipping
Products are shipped via Canada Post; out of Alberta. Shipping rates vary with product size and weight. 

Local Pickup
Local pickup options are available from the Sherwood Park, Alberta area. If local pickup is selected, you will be contacted once payment is received and your order is ready.

Code: LOCALSWP

Fundraising
Please contact us with all event details when inquiring about donations for fundraisers.

Wholesale
Please contact us to inquire about bulk orders and stock options.

Returns

At this time, we do not accept returns; only exchange or store credit.

If you have additional questions please reach out laceandcharcoal@gmail.com

Courtney